This Privacy Policy is intended to inform users of Ventanou.com about how their personal data is collected, used, and protected when they use the website and the services offered.
World Service Company places a high value on privacy and the protection of personal data. We process users’ data in accordance with applicable data protection rules, including the General Data Protection Regulation (GDPR) principles and the French “Informatique et Libertés” framework as applicable in French Polynesia.
1. Data Controller
The data controller is World Service Company, a French Polynesia registered company (SAS), registered under number F22497.
Address: BP 80 110, French Polynesia
Phone: +689 40 56 40 07
Email: contact@ventanou.com
2. Personal data we collect
Depending on the features you use and your interactions with the website, we may collect the following categories of personal data:
- Identification data (first name, last name)
- Contact details (postal address, email address, phone number)
- Order and transaction data (items purchased, billing and shipping details, order history)
- Customer account data (login details, order history)
- Technical and browsing data (IP address, access logs, cookies, device and browser information)
3. Purposes of processing
We collect and process personal data only for the following purposes:
- Managing and fulfilling orders
- Customer support and handling user requests
- Managing user accounts
- Sending electronic communications when you have expressly consented (newsletter)
- Securing the website and preventing fraud
- Improving website performance and generating statistical analyses
4. Legal bases for processing
Depending on the situation, our processing activities rely on:
- Performance of a contract when processing is necessary to manage an order
- Compliance with legal and accounting obligations
- Our legitimate interests in ensuring website security and proper operation
- Your consent for electronic marketing communications (newsletter)
5. Newsletter and marketing communications
Subscribing to the Ventanou newsletter is optional. It allows you to receive editorial and brand-related updates.
You can unsubscribe at any time using the unsubscribe link included in each email.
6. Data recipients
Personal data is intended for World Service Company only.
However, it may be shared with technical, payment, email, or logistics providers acting as processors, strictly to the extent necessary to perform their services (hosting, payment processing, shipping, email delivery tools).
7. International data transfers (outside the European Union)
As part of certain technical, payment, email, or logistics services, personal data may be processed outside the European Union.
In such cases, World Service Company ensures that appropriate safeguards are in place, in accordance with applicable data protection requirements.
8. Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected.
Order-related data is retained in accordance with applicable legal and accounting obligations. Newsletter-related data is retained until you unsubscribe.
9. Data security
World Service Company implements appropriate technical and organizational measures to protect personal data and ensure its confidentiality, including safeguards against unauthorized access, alteration, loss, or disclosure.
10. Your rights
In accordance with applicable data protection rules, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data and, where applicable, to withdraw your consent.
You can exercise these rights via the website contact form or by any means that allows us to verify the identity of the requester.
You may also have the right to lodge a complaint with the competent supervisory authority, including the CNIL (French data protection authority), where applicable.
11. Cookies and Google Analytics
Ventanou.com uses cookies that are strictly necessary for the operation of the website and, where applicable, analytics cookies that help us understand how visitors use the website and improve its performance.
We currently use Google Analytics for audience measurement. Google Analytics may collect information such as your IP address (or a truncated version, depending on configuration), device and browser information, pages viewed, time spent on pages, and referral sources.
Where required by applicable rules, analytics cookies are used only after you have provided consent through the cookie settings/banner on the website. You can change your cookie preferences at any time using the cookie settings available on the website.
12. Governing law
This Privacy Policy is governed by the laws applicable in French Polynesia.
