Who operates the Ventanou.com website?
The Ventanou.com website is operated by the company World Service Company, a simplified joint-stock company (SAS), registered in French Polynesia under number F22497, with its registered office located at BP 80 110 Moorea – French Polynesia.
Is the Ventanou website subject to French or European law?
Ventanou is an online store operated from French Polynesia. Sales are governed by the applicable law in French Polynesia, regardless of the country from which the order is placed.
What types of products are offered on Ventanou?
Ventanou is an e-commerce website offering a selection of physical products inspired and made in French Polynesia, including in particular works and objects of Polynesian art, jewelry, textiles and clothing, as well as cosmetic products, Polynesia paintings. The website does not sell coupons, gift vouchers, or digital services.
Is there a right of withdrawal?
The right of withdrawal, when applicable, is exercised under the conditions set out in the General Terms and Conditions of Sale. Certain products, in particular unique works, personalized items or items made to measure, may be excluded from this right in accordance with the regulations in force.
How are shipping fees calculated?
Shipping fees are systematically charged. They are calculated based on the destination, the weight, the volume and the nature of the products ordered. No free shipping is offered.
Can customs fees apply?
International shipments may result in customs duties, local taxes or clearance fees. These fees, set by the authorities of the destination country, are exclusively borne by the buyer.
Are parcels insured?
Depending on the shipping method chosen when ordering, the shipment may be sent with or without insurance. The choice of shipping method is the responsibility of the customer.
What to do in case of a parcel not received or damaged?
Any anomaly noted upon receipt of a parcel (non-receipt, damage, non-compliance) must be reported in writing within the time limits set out in the General Terms and Conditions of Sale and accompanied by supporting evidence.
The detailed procedures for handling complaints are specified on the Complaints & disputes page.
How to contact Ventanou?
For any question relating to an order or the operation of the website, you can contact Ventanou via the contact page or using the contact details indicated on the website.
Where can you find detailed information about shipping and complaints?
The shipping, delivery and complaint-handling terms applicable to your order are detailed on the Shipping & complaints page.
