Personal Data Protection Policy – Ventanou
This policy explains how World Service Company, located in Tiahura, French Polynesia, collects and processes personal data through the Ventanou website, and how you can exercise your rights. It is based on the GDPR and the French Data Protection Act (Informatique et Libertés).
1) Data controller
The data controller is World Service Company (Ventanou).
Postal address: World Service Company – P.O. Box 80 110 – 98728 Haapiti – French Polynesia
Contact (personal data): contact@ventanou.com
2) What data we collect
Depending on how you use the website, we may collect:
- Identity and contact data: first name, last name, email address, phone number, billing and shipping addresses.
- Order data: purchased products, amounts, invoices, order history, customer service exchanges.
- Account data: login details, information provided in your customer account, preferences.
- Technical data: IP address, browsing information, logs, cookie identifiers (depending on your consent choices).
3) Why we use your data (purposes) and legal bases
We process your data to:
- Manage orders (payment, shipping, invoicing, customer service): performance of a contract.
- Handle administrative and legal obligations (accounting, record-keeping): legal obligation.
- Respond to your requests (forms, email, contact): legitimate interest.
- Prevent fraud and secure the website: legitimate interest and/or legal obligation, depending on the case.
- Send a newsletter if you subscribe: consent (you can unsubscribe at any time).
- Measure audience and/or run marketing actions if enabled: consent via the cookie banner.
4) Recipients – who may receive your data
Your data is accessible only to authorized persons and, when necessary, to service providers acting on our behalf (processors) in order to deliver the service, including:
- Payment provider: Banque de Tahiti
- Shipping and delivery: Fare Rata, UPS, DHL
- Hosting, maintenance, and security: o2switch
- Emailing tool (newsletter): Brevo
- Analytics/marketing tools: Google
We do not sell your data.
5) Transfers outside the European Union
Some service providers may process data outside the European Union. When applicable, these transfers are governed by recognized safeguards (for example, Standard Contractual Clauses) and appropriate protective measures.
6) Data retention periods
We keep your data only for as long as necessary for the purposes described, then delete it or archive it in line with legal requirements:
- Orders and invoicing: retained for the time needed to manage the commercial relationship, then archived according to accounting and tax obligations.
- Customer account: retained while the account is active, then deleted or anonymized after a period of inactivity.
- Contact requests: retained for the time needed to handle the request, then deleted.
- Newsletter: until you withdraw your consent or unsubscribe.
- Cookies: depending on their type, for the duration stated in the cookie policy and in the consent tool.
7) Security
We implement reasonable technical and organizational measures to protect your data (access controls, server security, backups, anti-intrusion measures, etc.).
8) Your rights
In accordance with applicable regulations, you have the following rights: access, rectification, erasure, restriction, objection, and data portability where applicable. You can also withdraw your consent at any time for processing based on consent (for example, newsletter, non-essential cookies).
To exercise your rights, contact us at contact@ventanou.com. To protect your data, we may request proof of identity when necessary.
You may also lodge a complaint with the competent supervisory authority (for example, the CNIL in France, or your local data protection authority).
9) Cookies
The website uses cookies. Strictly necessary cookies for the operation of the site may be set without consent. Non-essential cookies (audience measurement, marketing) are set only after your agreement via the cookie banner.
Learn more: Cookie policy.
10) Updates
This policy may be updated (technical changes, tool changes, legal developments). The last update date is shown below.
Last updated: January 22, 2026
